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Shipping and returns

Shipping is calculated based on product weight and destination. The charge will be shown clearly at the checkout. 
Our standard delivery charge does not guarantee next day delivery. Although every effort is made for prompt delivery, we cannot be responsible for any delays once goods have left our premises.

Time Limitations for Notification of claims Damaged in Transit

As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as "unchecked". Should any damage be identified on opening the package, we must be advised within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by us and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above time scales are not followed.

Shortages

It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 48 hours of delivery.

Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods

It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufacturers part codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame resolution will be by mutual decision.

Non-Deliveries

We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.

We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.