The Spraygun Company Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Cancellation of Orders
Orders cancelled after despatch of the goods will be subject to credit only once the items are returned to us and receipted back into our Warehouse. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 20% fee will apply, this will automatically be deducted from the credit issued.
Items no longer required (Not applicable for Faulty Goods)
If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods, providing that you contact us beforehand and receive confirmation for a refund, provided it is in pristine condition in its original box and packaging.
The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in any manner.
We cannot accept the return of opened accessories (e.g. filters, paints, etc.), you will need to contact the manufacturer directly in these instances.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.
Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals etc are all returned. Adequate packaging must be used to return the goods.
Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received will be returned in the same manner.
We reserve the right to reject any item(s) that do not meet the criteria lay out above.
A restocking fee of up to 20% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.
If you think that the product you have purchased is faulty we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement/repair of the product direct to you. This does not affect your statutory rights. Any faulty product must be returned to us for inspection and evaluation before a refund can be made. Upon inspection, should we consider that a product has failed due to lack of care, mis-use, poor handling or fair wear and tear then you will be informed and no refund will be due. It will be your responsibility to pay return postage costs in these cases. If you decide not to have the goods returned to you we shall dispose of them accordingly. If we do not receive your instructions within 30 days of being informed ,the product will be disposed of.
A restocking fee of up to 20% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. The restocking fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given.
Opened optical media shall not be accepted for credit or exchange. If any discs are found to be faulty you may be asked to contact the manufacturer directly.
Dead on Arrival (DOA)
If the product fails within the manufacturer’s DOA period, a replacement product will be offered to you.
If for any reason you are issued with a refund, please note the following,
All refunds will be issued to the same payment method as on the original order.
When a refund is processed, you will receive an email notification.
A refund will usually reach your credit card account within 4/5 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.
Goods returned within the manufacturer’s DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by mis-use, they will be returned to you and no refund will be issued.
The relevant manufacturer will process all offers of “Money Back” guarantees and you should contact them directly to arrange return and refund.
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
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These Terms and Condition shall be construed in accordance with English Law.